⌁
Incomplete bug reports
Developers receive vague issues without reproduction steps, customer impact, or technical context.
AI engineering triage for SaaS teams
Turn customer issues into engineering action.
Codence reads support tickets, finds related context, detects duplicates, and creates engineering-ready issues so your team spends less time investigating and more time fixing.
No credit card
Built for B2B SaaS
Human review stays in control
Incoming support ticket
Customer export fails after filtering by date
Exporting more than 500 rows returns a timeout for enterprise accounts.
AC
Acme Cloud
Enterprise · £42k ARR
Codence analysis
✦
Engineering context ready
Likely serviceReporting API
PriorityHigh
Similar issues7 found
Confidence91%
Suggested root causeHigh confidence
Date filtering bypasses the cached export path introduced in release v2.18.0.
GitHub issue draftReady to review
- Reproduction steps generated
- Customer impact attached
- Related tickets linked
↗
64% faster triageLess engineering investigation
◎
7 duplicates foundBefore a new issue was created
Designed to work with the tools your teams already use
ZendeskFreshdeskGitHub
JiraLinearSlack
The gap between support and engineering
Customer issues lose context before they reach developers.
Codence connects customer knowledge with engineering context without adding another manual process.
◌
Duplicate investigation
Teams repeatedly investigate issues that already exist across support, Slack, and GitHub.
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Slow customer resolution
Critical issues wait while teams manually gather the information needed to begin work.
One intelligent workflow
From noisy ticket to clear engineering action.
Every recommendation stays reviewable before it is sent to engineering.
Z
ZendeskCustomer ticket
→
C
Codence
Connecting context
→
✓
Engineering taskReady to review
Built for the whole product organisation
One platform. Better outcomes for every team.
Start with context, not questions.
Receive complete issues with reproduction steps, related incidents, likely ownership, and customer impact.
6.4 hrssaved per engineer each month
Escalate confidently.
Give customers clearer updates and send engineering the right information the first time.
See the real customer impact.
Understand issue trends, affected revenue, repeat problems, and engineering effort.
£184kARR affected
23%repeat issues
Secure by design
Your code and customer data stay under your control.
Codence is designed around least-privilege access, clear data boundaries, and human review.
✓Read-only integrations by default
✓Granular workspace permissions
✓Configurable data retention
✓No autonomous code changes
Founding customer programme
Start small. Prove the value. Scale with confidence.
Early pricing for teams helping shape the first version of Codence.
£99/month
For early teams validating the workflow.
- Up to 500 tickets/month
- 1 support integration
- 1 engineering integration
- AI issue summaries
- Duplicate detection
Most popular
Growth
£299/month
For scaling SaaS teams with regular escalations.
- Up to 2,500 tickets/month
- Multiple integrations
- Root-cause suggestions
- Customer impact analysis
- Priority onboarding
Custom
For larger teams with security and workflow needs.
- Custom ticket volume
- SSO and permissions
- Custom data retention
- Dedicated setup
- Priority support
Limited founding beta
Help shape the future of customer-to-engineering workflows.
We are inviting a small group of B2B SaaS teams to test Codence and receive founding-customer pricing.